I can't find the style, size or color I am looking for. Will it be restocked?
The colors and sizes available in the online store reflect our most up-to-date inventory. While some styles are periodically restocked, many items are not. For information about a specific style, kindly email firstname.lastname@example.org. Certain back-ordered styles are available for preorder. For more information, visit our Preorder Policies page.
Can I make a special order?
No. Unfortunately, we are unable to accept special orders. We invite you to check back to see if the missing item has been restocked. For information about if and when a specific style will be restocked, kindly email email@example.com. Certain back-ordered styles are available for preorder. For more information, visit our Preorder Policies page.
Do you ship to my country?
We currently ship to the following countries:
Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Isreal, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Russia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.
If your country is not listed, kindly email firstname.lastname@example.org for more information.
What are your shipping options and policies?
Please visit our Shipping and Delivery page for details.
How much does it cost to ship an order?
Shipping costs vary depending on the destination country and selected level of service (standard or express). Please visit our Shipping and Delivery page for details.
How long will it take for my order to be delivered?
Delivery times vary depending on the destination country and selected level of service (standard or express). Please visit our Shipping and Delivery page for details.
Can you ship overnight?
Yes. We can assist you with rush orders. Please email email@example.com with your request.
What types of payment do you accept?
We currently accept Visa, MasterCard, Discover, American Express, PayPal and ECheck. For more details, please visit our Payments page.
Can I change or cancel and order?
You may change or cancel an order before it has been processed by emailing firstname.lastname@example.org with your request. Please note that changes can only be made if your order has not yet been processed. Once your order has been processed, no changes can be made. Please include your name and order number with your request.
Do you ship to P.O. boxes?
Yes, however for express shipments, a physical address is always preferable.
When will my credit card charged?
Your credit card is charged as soon as payment for the order is approved by your credit card provider. In the unlikely event that one or more of the items you ordered is out of stock, you will be notified and refunded for that portion of your order.
Is it secure to shop with complexgeometries?
Yes. Any personal information given to complexgeometries will be protected and not disclosed to third parties. In order to protect customers to the fullest extent, all transactions are processed by PayPal using the latest anti-fraud technology. We do not have direct access to your credit card information at any time. For more information, please read our Terms of Service.
Do you offer price adjustments for on sale items?
If an item you have ordered is discounted within 7 (seven) days of the original date of purchase, you may email email@example.com to request a price adjustment for the difference in price. Items that receive a price adjustment become final sale.
Can I return or exchange sale items or items purchased with a discount code?
No. Discounted items are final sale.
How can I check the status of my order?
Once we have successfully received your payment, you will receive a confirmation email with your order number advising you that your order has been placed and is now being processed. You will receive a subsequent email with tracking information, where applicable, once the order has been shipped.
How can I track the shipment?
Once your order has been dispatched, you will receive an email with tracking information for the shipment. The email will contain a URL which you may use to track the status of your shipment. Please note that standard airmail orders are not traceable. If you need to track your shipment, be sure to select a shipping option with tracking.
Do you sell gift certificates?
Yes. You may purchase a gift certificate for any denomination. Email firstname.lastname@example.org for details.
How do I make a return?
Any full-priced item can be returned within 10 days of receipt by emailing returns@complexgeometries for a Return Authorization (RA) number and shipping instructions. For full details, please visit our Returns Policy page.
Can I exchange an item for a different color or size?
No. Unfortunately, due to our high order volume, we are not able to honor exchange requests. If you would like to exchange your full-priced item(s), we ask that you kindly return them by following our Returns Policy and then order the desired size or color in a new transaction.
How does your sizing work?
Please visit our Sizing page to see size charts for men's, women's and unisex styles. Please note that size charts are approximate and sizing can vary depending on each style. For more detailed information please read the product descriptions or email email@example.com.
How does unisex sizing work?
Many of the styles on complexgeometries.com are designed to be worn by both men and women. Unisex styles are sized for Men, so women may want to order a size smaller than they usually would. Please refer to our Sizing page for more details.
Where are your products made?
Unless otherwise noted, all apparel on complexgeometries.com is made in Canada or Japan. All footwear is made in Italy.
How do I care for my complexgeometries garments?
A label with care instructions is sewn into each complexgeometries garment. In general, most styles are either hand wash, or dry clean.
If you have any other further questions, kindly email firstname.lastname@example.org
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